Creating a destination workplace™ that employees are excited to come to every day is no easy feat. It requires creating a better employee experience (EX) in 5 key areas: Culture, Leadership, Growth, Team, and Well-Being. The most important of those 5 EX is leadership. In a recent study that we conducted on LinkedIn, we discovered that 68% of employees leave due to a poor experience with their direct manager. CEOs have the power to create the culture, values, and vision for the company, but it’s the direct managers who have the power to shape the overall employee experience. In this article, I’ll share 5 roles a manager plays in creating a positive workplace culture and a better employee experience.

1. Managers Set the Tone

Managers determine the actions and behaviors of their teams and serve as examples for others to follow. When leaders prioritize transparency, communication, and collaboration, it sets a positive tone for the rest of the team. Employees are more likely to feel valued and engaged when they see their leaders embodying these qualities.

2. Managers Build Trust 

Trust is essential in any relationship, including those between leaders and employees. A workplace where trust is lacking can be toxic and unproductive. Managers who are transparent, honest, and consistent in their actions build trust with their teams. This trust makes employees feel secure in their roles and fosters a sense of loyalty to the organization.

3. Managers Empower Employees

Effective managers empower their employees by providing them with autonomy, support, and opportunities for growth. When employees feel empowered to make decisions and take ownership of their work, they become more engaged and motivated. Management that encourages innovation and creativity creates a dynamic work environment where employees feel valued and inspired.

4. Managers Foster Collaboration

Effective managers provide a supportive work environment, encouraging open communication, teamwork, and idea-sharing. When employees feel supported by their leaders and colleagues, they are more likely to collaborate effectively and work towards shared goals.

5.  Managers Encourage Innovation

Leaders should provide an environment where employees feel empowered to take risks, think creatively, and challenge the status quo. By promoting a culture of innovation, leaders can inspire their teams to improve processes, products, and services continuously.

6. Managers Lead by Example

By demonstrating integrity, humility, empathy, and resilience, leaders can inspire their teams to do the same and contribute to creating a workplace destination where everyone thrives.


Managers play a crucial role in building a workplace culture where employees thrive and excel. As organizations strive to become a Destination Workplace™ to attract top talent and drive innovation, it is clear that effective leadership is key to achieving these goals.

Creating a winning company culture takes effort, but it's well worth it, and company culture happens to be our area of expertise. We help you become a Destination Workplace™ so you can attract and retain the best talent in this hyper-competitive marketplace. Contact us to learn about our leadership development, culture development, corporate wellness programs and more!

The Destination Workplace™ Team

Destination Workplace™